48-Month warranty
We stand behind the quality and reliability of our units. Register your eligible Instagrid product in the free Instagrid app to extend your warranty at no additional cost and access additional features, insights, and control over your unit. Terms and conditions apply.
Products purchased directly from Instagrid may already benefit from a 48-month warranty period. Please refer to your purchase documentation or the applicable terms and conditions.
How to claim your warranty
Step 1: Download and register in the Instagrid app
Scan the QR code and download the Instagrid app from the Apple App Store or Google Play Store. Create an account and follow the registration steps.
Step 2: Add unit to your account
Click “+Add” and enter your serial number or scan the QR code on your unit. Follow the steps to link the product to your account. In some cases, your reseller or distributor may need to confirm ownership.
Step 3: Register for the warranty extension
You may see the option to register for the warranty extension. Follow the steps in the app to register your product. Registration must be completed within 30 days of the original purchase date shown on your proof of purchase. Eligibility is subject to the applicable terms and conditions.
Instagrid app
Instagrid app provides a fully-connected experience that enhances convenience, data accessibility, security, and fleet management for your Instagrid products.
Get latest software and feature releases via Bluetooth updates
Monitor your fleet and access detailed unit information
Use GPS and LTE to track your device and protect against theft
Fleet management
Location
Notifications
Status information
Terms and Conditions
The extended warranty is available only for eligible Instagrid products purchased through a reseller or distributor. Customers who purchase directly from Instagrid may already benefit from a 48-month warranty period. The extended warranty applies to eligible Instagrid ONE, Instagrid GO, Instagrid LINK and Instagrid LINK MAX products. Registration must be completed within 30 days of the original purchase date shown on the customer’s proof of purchase. After successful registration, Instagrid will be available as a direct point of contact for warranty-related matters. Customers may also continue to contact their reseller or distributor as their initial point of contact. Please click on the below button to get the full terms and conditions:
FAQ (Frequently asked questions)
What is the start date for the 48‑month warranty period?
What is the start date for the 48‑month warranty period?
The 48-month warranty period is calculated from the original purchase date shown on your proof of purchase.
Can I also claim an extension to 48 months of warranty if I bought a product directly from Instagrid?
Can I also claim an extension to 48 months of warranty if I bought a product directly from Instagrid?
Products purchased directly from Instagrid may already benefit from a 48-month warranty period. Please refer to your purchase documentation or the applicable terms and conditions.Products purchased directly from Instagrid may already benefit from a 48-month warranty period. Please refer to your purchase documentation or the applicable terms and conditions.
Until when do I need to register my product to claim the 48-month warranty?
Until when do I need to register my product to claim the 48-month warranty?
Registration for the warranty extension must be completed within 30 days of the original purchase date shown on your proof of purchase.
Can I also register my product online, or do I have to download and register in the Instagrid app?
Can I also register my product online, or do I have to download and register in the Instagrid app?
To register for the warranty extension, you need to download the Instagrid app, create an account, and add your device. Registration is currently not available without using the app.
After I claimed the 48-month warranty, who do I need to contact in a warranty case?
After I claimed the 48-month warranty, who do I need to contact in a warranty case?
After successful registration, Instagrid will be available as a direct point of contact for warranty-related matters. You may also continue to contact your reseller or distributor as your initial point of contact, if preferred.
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